Privacy policy
Last Updated: [03.12.2025]
Welcome to Crystalite.in (“we,” “us,” “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website www.crystalite.in, which is hosted on Shopify.
By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information when you visit or interact with our website:
a. Personal Information
When you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information (via Shopify-secured payment gateways; we do not store card details)
- Email address
- Phone number
b. Device Information
Automatically collected when you browse the site:
- IP address
- Browser type
- Time zone
- Cookies
- Pages viewed
- How you interacted with the site
Shopify automatically collects this information to help operate our store.
c. Order Information
Details related to orders placed, refunds, returns, and customer support interactions.
2. How We Use Your Information
We use your personal information for:
- Processing and fulfilling orders
- Payment verification
- Managing shipping and delivery
- Providing customer support
- Communication (order updates, marketing emails if opted-in)
- Detecting and preventing fraud
- Improving site performance and user experience
3. Sharing Your Information
We share your information with trusted third parties only when necessary for business operations:
a. Shopify
Our online store is hosted on Shopify. Your data is stored securely on Shopify’s servers and protected under their data protection policies.
b. Payment Gateways
Payments are processed through secure third-party services such as:
- Shopify Payments
- Razorpay / Paytm / Other gateways (if enabled)
We do not store your payment card details.
c. Shipping & Logistics Partners
To deliver your orders efficiently.
d. Analytics & Advertising Partners
We may use:
- Google Analytics
- Facebook Pixel
- Other marketing tools
These partners help us understand user behaviour and show relevant ads.
4. Cookies
Our website uses cookies to:
- Improve functionality
- Enhance shopping experience
- Personalize content
- Analyse traffic
You can disable cookies through your browser settings, though some site features may not function properly.
5. Data Retention
We retain your personal information:
- For order records: until you request deletion
- For analytics: according to tool-specific rules
- For legal or compliance reasons: as required by law
6. Your Rights
Depending on your location, you may have rights such as:
- Accessing your personal data
- Updating or correcting information
- Requesting data deletion
- Opting out of marketing communications
- Requesting data portability
To exercise these rights, contact us at support@crystalite.in.
7. Security of Your Information
We take reasonable technical and organizational measures to secure your personal information, including:
-
SSL encryption
-
Shopify’s built-in security protections
-
Secure payment processing
However, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: support@crystalite.in
🌐 Website: www.crystalite.in