Terms and Conditions

Effective Date: January 2, 2026

Welcome to crystalite.in (“we”, “us”, “our”, “Crystalite”). These Terms and Conditions (“Terms”) govern your access to and use of our website crystalite.in (“Site”), including any content, functionality, products, and services offered on or through the Site. By accessing or using the Site, you agree to be bound by and comply with these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use the Site.

1. Acceptance of Terms

By placing an order or using our Site, you confirm that you accept these Terms and agree to comply with them. These Terms apply to all visitors, users, and others using the Site.

2. Eligibility

You must be at least 18 years old to make a purchase or use the Site. By using the Site, you represent that you are 18 years or older and capable of forming legally binding contracts.

3. Registration and Account Security

To complete certain purchases, you may be required to register for an account.

You agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.

You accept responsibility for all activity that occurs under your account.

4. Products and Pricing

Product descriptions and images on the Site are provided for general information and illustrative purposes and may not precisely reflect the actual product.

Prices displayed on the Site are quoted in Indian Rupees (INR) and are subject to change without notice.

Product availability and price are subject to change until the order is confirmed.

Promotional offers, discounts, bulk pricing, and coupon codes are subject to specific terms that may be published on the Site.

5. Orders and Payments

When you place an order, you agree to pay the price listed at checkout plus any applicable delivery or shipping charges and taxes.

Payment must be received in full before your order is processed or shipped.

We accept payment through methods listed on the Site.

6. Shipping Policy

Orders will be dispatched to the delivery address you provide.

Estimated delivery times are provided for convenience; we are not responsible for delivery delays due to carrier issues or events outside our control.

7. Returns, Refunds & Cancellations

Returns and refunds are governed by the Return & Refund Policy linked on the Site.

If you receive damaged/defective items, you must notify us within the timeframe specified in the Return Policy with evidence (photos or videos).

Refunds (if applicable) will be processed to the original payment method or as store credit, as outlined in the Return Policy.

8. Intellectual Property Rights

All content on the Site — including trademarks, logos, product descriptions, images, design, and layout — is owned or licensed by Crystalite.

You may not copy, reproduce, republish, upload, post, transmit, or distribute any Content from the Site without our prior written consent.

9. Prohibited Uses

You agree not to:

Use the Site for any unlawful purpose or in violation of applicable laws.

Infringe on the rights of others or transmit harmful or offensive content.

Interfere with or disrupt the Site’s operation or servers.

10. Third-Party Links

The Site may contain links to third-party websites (“Third-Party Sites”). We do not control these sites and are not responsible for their content or privacy practices.

11. Disclaimers

The Site and products are provided “as is” without warranties of any kind.

We do not guarantee product results, availability, or accuracy of product descriptions.

12. Limitation of Liability

To the maximum extent permitted by law, Crystalite and its affiliates are not liable for:

Any indirect, incidental, special, consequential, or punitive damages.

Loss of data, profits, revenue, or business arising out of your use of the Site or products.

13. Indemnification

You agree to indemnify and hold Crystalite, its officers, directors, employees, and agents harmless from any claim, liability, loss, damage, cost, or expense related to your violation of these Terms.

14. Governing Law

These Terms are governed by the laws of India. Any dispute will be resolved in courts located in India.

15. Changes to Terms

We may update these Terms at any time by posting the revised version on the Site with a new “Effective Date.” Your continued use of the Site constitutes acceptance of such changes.

16. Contact Information

If you have questions about these Terms or wish to contact us, please use the Site’s Contact page or email support at the address provided on the Site.